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Tender: CDC/197/21 IMPLEMENTATION OF AN IT SERVICE MANAGEMENT (ITSM) SOLUTION BASED ON THE LATEST ITIL FRAMEWORK
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CDC shall take all reasonable care to protect the personal information of users. CDC will take all reasonable steps to ensure that personal information is protected by using electronic and computer safeguards compliance to ISO 27000.
CDC collects, process and stores the User’s information primarily for the following purposes:
To communicate requested information to the User
To provide services to the User as requested by the User
To authenticate the User
To provide the User with access to restricted documents on the website
Certain tenders has payment process and the following are applied for security:
Payment options accepted by making the payment via Visa and MasterCard.
Card transactions will be acquired for CDC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy
Customer details will be stored by CDC separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
In case of additional need for further processing of information, the CDC will ensure that relevant consent from the user is obtained.